Shipping policy

Last updated: August 29, 2026

Where we ship
We currently ship within the United States only. If your address is outside the US, you won't be able to complete checkout.

What it costs
Standard shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay.

Processing
Orders are processed within 1–2 business days. Orders placed on a weekend or a public holiday begin processing on the next business day.

Delivery
Orders are dispatched from our US warehouse. Most orders arrive within 3–7 business days of being placed. Remote addresses, peak periods and carrier delays can occasionally push this out to 10 business days.

Tracking
You will receive a tracking number by email as soon as your order ships, so you can follow its journey every step of the way.

Address accuracy
Please check your shipping address carefully at checkout. We can only change an address before an order has been dispatched. If a parcel comes back to us because the address was incorrect or incomplete, we'll contact you to arrange redelivery.

Lost, missing or damaged parcels
If tracking shows your order as delivered but you haven't received it, or if it arrives damaged, email us at support@falvine.com with your order number — and a photo, if there's damage. We'll make it right.

Questions
Email support@falvine.com and we'll get back to you.