FAQ

Everything we get asked most. If your question isn't here, email support@falvine.com and we'll answer it.

Shipping

Where do you ship?
Within the United States only, for now. If your address is outside the US you won't be able to complete checkout.

How much is shipping?
Free on every order, with no minimum spend. The price you see at checkout is the price you pay.

How long will my order take?
We process orders within 1–2 business days, and most orders arrive within 3–7 business days of being placed. Remote addresses, peak periods and carrier delays can occasionally push this out to 10 business days.

Where do orders ship from?
Our US warehouse — which is why delivery is quick and there are no customs charges.

Will I get tracking?
Yes. A tracking number is emailed to you as soon as your order ships.

I entered the wrong address. Can you fix it?
Yes, as long as the order hasn't been dispatched yet — email us straight away. Once it's on its way we can't redirect it, but if it comes back to us we'll contact you to arrange redelivery.

Tracking says delivered but nothing arrived.
Email us your order number and we'll chase it with the carrier. Check with neighbours and around the property first — carriers sometimes mark a parcel delivered a little early.

Orders and returns

Can I cancel my order?
Free of charge any time before it's dispatched. Email us and we'll refund you in full. After it ships, please follow the return process below.

What's your return window?
30 days from the delivery date. Items need to be unused and in their original packaging.

How do I start a return?
Email support@falvine.com with your order number and the reason. We'll reply with the return address and instructions. Please don't post anything back before you've heard from us — returns sent without instructions can't be tracked.

Who pays for return shipping?
We do, if the item arrived damaged, defective, or isn't what you ordered — and you choose a full refund or a replacement. If you've simply changed your mind, return postage is at your own cost.

My item arrived damaged.
Send a photo with your order number. We'll arrange a full refund or a replacement, and you won't need to ship it back to us.

Is there anything you can't take back?
For hygiene reasons we can't accept beauty or personal-care items once they've been opened or used, or pierced jewelry such as earrings. This never applies to items that arrived damaged or defective — those are always covered.

When will I see my refund?
Within 5–7 business days of us receiving and inspecting the return. Your bank or card issuer may take a few days longer to show it on your statement.

Products

Will the jewelry tarnish?
Our pieces use a titanium steel core with 18K gold plating, which is tarnish-resistant and built for daily wear rather than occasional use. It's also hypoallergenic and nickel-free.

How should I care for it?
Wipe with a soft dry cloth and store away from perfume and moisture. That's genuinely all it needs.