Refund policy

Last updated: August 29, 2026

We want you to love what you ordered. If something isn't right, you have 30 days from the delivery date to request a return or exchange. Items must be unused and in their original packaging.

How to start a return
Email us at support@falvine.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send anything back before you've heard from us — returns sent without instructions can't be tracked, and we may not be able to refund them.

Who pays return shipping
If an item arrives damaged, defective, or isn't what you ordered, we cover the return shipping and you choose a full refund or a replacement. If you've simply changed your mind, return shipping is at your own cost.

Damaged or defective on arrival
Send us a photo along with your order number and we'll arrange a full refund or a replacement. You won't need to ship it back to us.

Items we can't accept back
For hygiene reasons we can't accept returns of beauty or personal-care items once they have been opened or used, or of pierced jewelry such as earrings. This doesn't apply if the item arrived damaged or defective — those are always covered.

Cancelling an order
You can cancel free of charge any time before your order has been dispatched — just email us and we'll refund you in full. Once an order has shipped, please follow the return process above.

Refunds
Once we've received and inspected the returned item, your refund is issued to the original payment method within 5–7 business days. Your bank or card issuer may take a few days longer to show it on your statement.

Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live.

Contact
support@falvine.com